423 - Dealing with the public

Ran across this site about dealing with the public. There's some pretty funny stuff here. But one thing that caught my attention was the 'cluster maps'. It's practically all red. When I clicked on it, it shows nearly 21,000 hits from the day before! Holy Moly batman!!! Anyway, here's the link and a sample of what's on the site below.

Link - Not Always Right


Why Catch-22 Needs To Be Required Reading
Tech Support | California, USA
Customer: “I bought a computer from you guys not 3 weeks ago, and my internet isn’t working.”

Me: “Well the computer itself seems to be operating perfectly…”

Customer: “It is NOT working perfectly. I cannot get on the internet. ”

Me: “I understand that; I just mean while the internet itself isn’t working, your computer is functioning properly.”

Customer: “My computer is worthless without internet.”

(Company policy is to direct her to her ISP for further assistance. So I try to get that info from her so I can give her a proper phone number.)

Customer: “Why don’t you just fix it?”

Me: “I’ve run out of things we can try.”

Customer: “What is the ISP going to do?”

Me: “They’ll walk you through a few things or at least tell you if there is an outage or other problems in your area.”

Customer: “I bought this computer from YOU and YOU should be the ones fixing it.”

Me: “It’s not the computer, it’s the internet. Unfortunately we’re not your internet provider. There’s really nothing more I can do for you.”

Customer: “How much do you charge for internet?”

Me: “We do not sell internet.”

Customer: “Than who do I buy my internet from?”

Me: “I don’t know. Verizon, perhaps?”

Customer: “I suppose I should order some internet.”

Me: “…you haven’t even signed up for it yet!?”

Customer: “I wanted to do it on the internet.”

Me: *head explodes*