The site Not Always Right was without a moderator for a while. It seems they found one and they are back in business. The first three and half pages are newer. Here's a sample of one of the latest crazy customers.
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TECH SUPPORT | OSLO, NORWAY
(I work as a phone support technician for a large software company. Once a month one of our mentors listen to our calls, to ensure that we follow protocol. I was being listened to one day a few weeks ago.)
Me: “Welcome to Tech Support, you’re talking to ****”
Customer: “Hi, my name is ****, and I work at **** bank. You’ve really gotta help me! I’ve got this message on my computer, and I don’t know what to do!”
Me: “Okay, if you could start by reading the message to me, I’ll see what we can do.”
Customer: “Oh, okay.. It says: ‘Your computer has been automatically adjusted for daylight savings time.’ What do i do?!”
Me: “Er…is there a button that says ‘OK’?”
Customer: “Yes.”
Me: “Can you tell me what happens when you click the ‘OK’ button?”
Customer: “Oh, thank you very much! You’re a life saver! Thank you, thank you; now I can finally get these reports done!!” *hangs up*
Me: “…you’re welcome?”
Mentor: *after listening in* “You know what the scary part is? That is my contact at the bank… the same person I entrust my life savings to.”
Posts
Saturday
43 minutes ago
3 comments:
I feel the "customers" pain...I really do
It can be kind of scary to hit the OK button sometimes.
tee hee
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