964 - I think I understand

I hadn't visited Not Always Right recently so when I did I found these two gems with the same theme. Customer logic.



Three Dimensions Is Two Too Many
Bookstore | Brisbane, Australia

Customer: “Excuse me, but why are you closed at the moment?”

Me: “Umm…sorry?”

Customer: “Why are you closed?”

Me: “We’re not closed, we’re open for business. Can I help you with anything?”

Customer: “No, you are closed. That’s what that sign says.” *points to hanging sign on door* “See? It says ‘CLOSED’ in big red letters.”

Me: “Actually, that sign is to indicate to the people that are outside that we are open for business. It says ‘OPEN’ on the side pointing outwards. It flips, see?” *I go and show her*

Customer: “But it says on this side that you are closed. Why are you closed?!”

Me: “I can assure we are open. Are you sure I can’t help you with anything?”

Customer: “I swear if this is one of those elaborate radio station hoaxes, I will never shop here again!”



May We Suggest A Troublemaker Instead
Retail | Edinburgh, Scotland, UK

Me: “Hi there, how can I help you?”

Customer: “Hello dear, I was wondering if I could return this coffee machine? It’s not making any coffee.”

Me: “Oh, right. Well, normally you would send it to the manufacturer and they would repair it.”

Customer: “Who?”

Me: “The manufacturer.”

Customer: “But I bought it here. Have a look at it anyway, son.”

Me: “Okay, I’ll have a quick look.”

(I open the box to find the machine wrapped in plastic and only slightly wet, but otherwise as clean as a brand new one.)

Me: “When you tried it out, did you put coffee in it?”

Customer: “Coffee?”

Me: “Yes, did you put coffee powder or granules in it?”

Customer: “No, of course not! Don’t be silly, it’s a coffee machine. It’s meant to MAKE coffee, is it not? Why buy a coffee machine that needs coffee in it to make coffee?!”